Service & Support

Service & Support is very important for us. We won't leave you alone!

Our service hotline, and the parts department are daily achievable from 8 AM - 5 PM. The respective contact person can be found under
Team

Our Services

Telephone Service:
Our service technicians can be contacted directly and are available during normal office hours for almost all questions and problems. This service is for all of our customers free of charge. In most cases, problems can be solved on the telephone. Often, the solution is also the targeted delivery of a replacement part.

Spare Parts Service:
With few exceptions, we have all the wear and spare parts on stock. After the order the shipping can usually be done until 11:00 AM for the standard DPD, GLS and UPS. The Express Shipping with TNT is possible until 2:00 PM.
Part numbers and product names can be found in the manuals of the systems. If these are not available, we can identify your needs with customer name and serial number of the system (4 digits on the MRW computer).

On-site service:
If necessary, we offer On-site-service worldwide. Within Europe we try to provide our customers with service in 48 hours.

Maintenance and maintenance agreements:
We offer unique service or maintenance contracts in various maintenance intervals. In connection with maintenance contracts we offer to commit ourselves to shorter reaction times.

Training at MRW:
For each system MRW a free operator training at our factory is included. This is carried out by one of our service technicians, which also takes on the role of the sponsors for this system.

On-site training:
Analogous to the on-site service, we offer On-site trainings. Please ask for individual offer.

Repair service in the house:
Send us defective components or the complete feeding system. By prior arrangement, we can put this service again in no time. We have already repaired equipment in the back of the truck in front of our door. Everything is possible...

Bowl revisions:
With bowls it's like car tires. Sometime they are over and there is no substitute. Don't let this happen! Bowl revisions can be performed only at MRW. Depending on the moel and the coating of the bowl a revision could last between 2 and 5 days. Please ask for individual offer.

 

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